Student Code of Conduct & Behaviour Expectations

a)      Students will be expected to behave in a manner that is professional and respectful.

b)      A student acting in a manner that is unprofessional or disrespectful to the instructor or other students in the course will be dismissed from the course.


Dismissal Policy

Any of the followings are grounds for dismissal:

a)      Behaviour posing a risk to others. These behaviours include, but are not limited to, the following:

(i)  Sexual harassment

(ii) general harassment

(iii) Inappropriate touching

(iv) Aggressive behaviour – verbal or physical

(v) Verbal or physical threats

(vi) Any form of violence towards staff, instructors or students

b)      Wilful damage or destruction of training facility or equipment.

c)      Theft

d)     Failure to attend 100% of the program as set out by WorkSafeBC Regulations.

e)      Failure to meet the practical skill requirements of the course, including but not limited to, basic life support and critical interventions. If a student requires specific accommodations due to pre-existing injury or illness this must be discussed with the instructor prior to course commencement.

f)       Behaviour that continues to be disruptive to the other students and the learning environment. These behaviours may include, but are not limited to, the following:

(i)  Alcohol or drug consumption

(ii) Tardiness

(iii) Rough-housing or horse-play including tickling 

(iv) Repeatedly disputing Instructor’s knowledge

(v)  Constant and unnecessary chatter

(vi) Poor hygiene unrelated to a medical condition

(vii) use of phone or devices during class, answering call/texting


If a student is to be dismissed for any reason the following procedures must be followed:

a)      The student will receive a verbal warning from the instructor. The Instructor will document this warning on the Course Roster.

b)      If the behaviour continues and causes a disruption in the class, the student will be dismissed by the Instructor. The instructor will complete an incident report and a file will be created.

c)      The agency, Okanagan Priority One Trauma will review all student dismissals with the affected student either verbally or in writing. If a student’s course has been paid for by their employer, the employer will also be informed verbally or in writing of the reason for the dismissal.


Dispute Resolution Policy

If a matter of dispute arises with and/or between any individual(s), an attempt will be made to resolve all issues informally, i.e. direct discussion and solution attempted between the involved parties. If the dispute cannot be resolved through informal means the Instructor’s decision will stand.


Refund Policy

Full payment for a course is required at the time of registration. Email transfer, Paypal; Visa or MasterCard payments required to hold your spot. Non-payment or payment after time of registration could forfeit your spot in a course. 

A *full refund will be granted if Okanagan Priority One Trauma cancels the scheduled course due to lack of registration or for any other reason, though there may be the options to transfer to the next available date. (*The PayPal payment Disclaimer below will still apply to this refund.)

PayPal payment Disclaimer:

Due to the fees we incur when taking Paypal payments, all courses paid through PayPal are subject to a “5% refund charge”. We reserve the right to refund PayPal payments back through PayPal. Okanagan Priority One Trauma will not responsible for any fees charged by PayPal for refunds. All other policies apply. 


– The following is the policy regarding Canadian Red Cross Courses and WorkSafe BC courses that are less than 2 days (16hrs) long: 

Refunds before the course starts:

A) Notice of withdrawal or transfers to another course must be given to Okanagan Priority One Trauma two full business days (Monday to Friday) 48 hrs before the course starts for fees to be refunded. A $40.00 book fee  (if books have been received), will be withheld unless books are returned in unused/unopened condition.

B) If notice of withdrawal is received by Okanagan Priority One Trauma within two full business days of the course then Okanagan Priority One Trauma will have no obligation to refund any fees. The registrant may transfer to the next available course at no charge. This option can only be exercised once. There is a $20 charge to transfer again. 

Refunds after the course starts:

If a student is absent, withdraws or is dismissed after the course has begun, no refund will be given. Notices received by email or telephone on the morning of a course is considered a no show.


– The following is the policy regarding WorkSafe BC courses that are more than 2 days (16hrs) long and up to 2 weeks plus 1 day:

Refunds before the course starts:

A) In order to receive a full refund, you must cancel no later than two weeks (14 days- 10 business days) before the course starts, $175.00 of your fee will be retained unless the course materials are returned in unused/ unopened condition.

B) If you cancel within 2 weeks of the start date of the course you have two options:

i) Okanagan Priority One Trauma will retain 50% of the course fees plus $175.00 books fee unless books are returned in unused/unopened condition.

ii) You may transfer to the next available course with $50 fee. This option can only be exercised once.

C) Special consideration: A full refund may be granted only in the case of a special circumstance, medical emergency or a death in the family. Course materials and books must be returned in unused/ unopened condition or $175.00 will be retained.

Refunds after the course starts:

If you must withdraw after the commencement of the course or are dismissed with cause from the class no refund will be given. If you fail to achieve instructional competency at the end of the course, it may be possible to register for the next available course, but no refund will be given.


Policy for Oral Exams

Students who feel they may have difficulty with the written exam because they are ESL (English as a Second Language) or have a learning disability must identify this issue with their Instructor at the beginning of the course. The instructor may provide accommodation to the student by conducting a one-on-one oral exam during the time allotted for the written exam. Any accommodation provided will be documented by the Instructor.