Student Code of Conduct & Behaviour Expectations
a) Students will be expected to behave in a manner that is professional and respectful.
b) A student acting in a manner that is unprofessional or disrespectful to the instructor or other students in the course will be dismissed from the course.
Dismissal Policy
Any of the followings are grounds for dismissal:
a) Behaviour posing a risk to others. These behaviours include, but are not limited to, the following:
(i) Sexual harassment
(ii) general harassment
(iii) Inappropriate touching
(iv) Aggressive behaviour - verbal or physical
(v) Verbal or physical threats
(vi) Any form of violence towards staff, instructors or students
b) Wilful damage or destruction of training facility or equipment.
c) Theft
d) Failure to attend 100% of the program as set out by WorkSafeBC Regulations.
e) Failure to meet the practical skill requirements of the course, including but not limited to, basic life support and critical interventions. If a student requires specific accommodations due to pre-existing injury or illness this must be discussed with the instructor prior to course commencement.
f) Behaviour that continues to be disruptive to the other students and the learning environment. These behaviours may include, but are not limited to, the following:
(i) Alcohol or drug consumption
(ii) Tardiness
(iii) Rough-housing or horse-play including tickling
(iv) Repeatedly disputing Instructor’s knowledge
(v) Constant and unnecessary chatter
(vi) Poor hygiene unrelated to a medical condition
(vii) use of phone or devices during class, answering call/texting
If a student is to be dismissed for any reason the following procedures must be followed:
a) The student will receive a verbal warning from the instructor. The Instructor will document this warning on the Course Roster.
b) If the behaviour continues and causes a disruption in the class, the student will be dismissed by the Instructor. The instructor will complete an incident report and a file will be created.
c) The agency, Okanagan Priority One Trauma will review all student dismissals with the affected student either verbally or in writing. If a student’s course has been paid for by their employer, the employer will also be informed verbally or in writing of the reason for the dismissal.
Dispute Resolution Policy
If a matter of dispute arises with and/or between any individual(s), an attempt will be made to resolve all issues informally, i.e. direct discussion and solution attempted between the involved parties. If the dispute cannot be resolved through informal means the Instructor’s decision will stand.
Refund Policy
Full payment for a course is required at the time of registration. Email transfer, Paypal; Visa or MasterCard payments required to hold your spot. Non-payment or payment after time of registration could forfeit your spot in a course.
A *full refund will be granted if Okanagan Priority One Trauma cancels the scheduled course due to lack of registration in a public course, though there may be the options to transfer to the next available date. This does NOT apply to the Blended Learning course if "access" to the online portion has been emailed. (*The PayPal payment Disclaimer below will still apply to this refund.)
Blended Learning: A full payment for the course is required to be granted "access" to the online portion of the Blended Learning course. Okanagan Priority One Trauma will NOT grant refunds for participants who are given "access" to the online portion of a Blended Learning course. "Access" to the course is considered having completed part of your course, even if none of the course was started or completed online, since access to an online course cannot be removed. This policy supersedes any other policy and Okanagan Priority One Trauma has no recourse for anyone who does not complete any part of the blended learning course once "access" to the online course has been emailed, even if Okanagan Priority One Trauma cancels the course for any reason.
*PayPal payment Disclaimer:
Due to the fees we incur when taking Paypal payments, all courses paid through PayPal are subject to a “5% refund charge”. We reserve the right to refund PayPal payments back through PayPal. Okanagan Priority One Trauma will not responsible for any fees charged by PayPal for refunds. All other policies apply.
Private courses are subject to the minimum of participants to book a course. Okanagan Priority One Trauma reserves the right to cancel a private course if the minimum number of participants are not achieved, including private courses where each participant is paying for their separate course. Once a private course is scheduled, Okanagan Priority One Trauma will charged the minimum group rate or for the amount of participants that where originally scheduled to a max of 18 (12 for Level 2,3 or TE) unless 2 week's notice is given. Okanagan Priority One Trauma is not responsible for participants who do not show up to the course. All private courses must be paid in full 2 week in advance before the course, otherwise Okanagan Priority One Trauma reserves the right to cancel the course and charge a cancellation fee. Okanagan Priority One Trauma will not refund a group for a cancelled course unless two full week's notice is given, 2 week = 10 full business days and we reserve the right to charge a course cancellation fee of $250.00 +GST for courses cancelled at any other time. If a Private course needs to be rescheduled, Okanagan Priority One Trauma reserves the right to charge the entire course fees again, if 2 weeks notice is not given. Private Blended Learning courses are subject to the Blended Learning course policy.
- The following is the policy regarding PUBLIC Canadian Red Cross Courses and WorkSafe BC courses that are less than 2 days (16hrs) long:
Refunds before the course starts:
A) Notice of withdrawal or transfers to another course must be given to Okanagan Priority One Trauma two full business days (Monday to Friday) 48 hrs before the course starts for fees to be refunded. A $40.00 book fee (if books have been received), will be withheld unless books are returned in unused/unopened condition. If a course registrant transfers to another course, the registrant no longer qualifies for a refund after the transfer.
B) If notice of withdrawal is received by Okanagan Priority One Trauma within two full business days of the course then Okanagan Priority One Trauma will have no obligation to refund any fees. The registrant may transfer to the next available course at no charge. This option can only be exercised once. There is a $25 charge to transfer again.
Refunds after the course starts:
If a student is absent, withdraws or is dismissed after the course has begun, no refund will be given. Notices received by email or telephone on the morning of a course is considered a no show.
- The following is the policy regarding PUBLIC WorkSafe BC courses that are more than 2 days (16hrs) long and up to 2 weeks:
Refunds before the course starts:
A) In order to receive a full refund, a participant must cancel no later than two weeks (14 days- 10 business days) before the course starts, $175.00 of your fee will be retained unless the course materials are returned in unused/ unopened condition. If a course registrant transfers to another course, the registrant no longer qualifies for a refund after the transfer.
B) If you cancel within 2 weeks of the start date of the course you have two options:
i) Okanagan Priority One Trauma will retain 50% of the course fees plus $175.00 books fee, unless books are returned in unused/unopened condition.-or
ii) You may transfer to the next available course with a $50 fee. This option can only be exercised once. No refund is available with this option during a 2nd registration.
C) Special consideration: A full refund (at the discretion of Okanagan Priority One Trauma) may be granted only in the case of a special circumstance; a death in the family. Course materials and books must be returned in unused/ unopened condition or $175.00 will be retained.
Refunds after the course starts:
If you must withdraw after the commencement of the course or are dismissed with cause from the class, no refund will be given. If you fail to achieve instructional competency at the end of the course, it may be possible to register for the next available course, but no refund will be given.
If a student is absent, withdraws or is dismissed after the course has begun, no refund will be given. Notices received by email or telephone on the morning of a course is considered a no show. Okanagan Priority One Trauma has no recourse.
Policy for Oral Exams
Students who feel they may have difficulty with the written exam because they are ESL (English as a Second Language) or have a learning disability must identify this issue with their Instructor at the beginning of the course. The instructor may provide accommodation to the student by conducting a one-on-one oral exam during the time allotted for the written exam. Any accommodation provided will be documented by the Instructor.